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When You Have a Concern . . . |
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If you have a concern, we’re only a phone call away. During business hours (Monday – Friday, 8-5), you can call your Case Manager directly. After business hours or on weekends, you can call us toll-free at 800-283-7000, and an on-call worker will assist you. |
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| Free Smoke Alarms |
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Do you have a smoke alarm in your house? If not, the San Francisco Fire Department is offering battery-operated alarms to any senior living in San Francisco. They’re free for the asking — at the department’s headquarters at 698 Second St., room 409. For more information, call 734-2101.
According to national statistics, people over the age of 65 have a home fire death rate nearly twice the national average. Seniors are at high risk because their reaction time may be slower and their sense of smell or hearing may be diminished. |
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BINGO!
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Bingo? On the phone?
Yes!
If it’s difficult for you to go out to a community senior center, check out Senior Center Without Walls (877-797-7299), which offers activities, friendly conversation, and an assortment of classes and support groups to homebound elders and those who find it difficult to go to
a community senior center. You can participate from the comfort of your own home through telephone conference calls. No special equipment is needed and the calls are completely free. |
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Anyone can fall prey to a shrewd con artist, but seniors are often prime targets. While all consumers should guard against scams, seniors need to be particularly cautious. If something seems too good to be true, it probably is.
Be suspicious of offers of free gifts and special offers — especially if asked to provide or verify personal information, such as your social security number, credit card number, or bank account information.
Scammers will use the telephone, the mail, or go door-to-door to ply their trade — and technology has brought about new forms of solicitation.
It’s shrewd, not rude, to hang up on a bad telemarketer. Sign up for the Do Not Call Registry at 888-382-1222.
Here are several examples of recent scams:
Medicare Scam
A phone scam known as the “$299 Ring” asks Medicare beneficiaries for $299 and checking account information to enroll them in a fake prescription drug plan. Victims are talked into giving bank account and other personal information over the telephone.
No Medicare drug plan can ask for bank account or other personal information over the phone. No Medicare beneficiary should ever provide that kind of information to a caller.
No one can come into Medicare recipient’s home uninvited to market a Medicare drug plan. Legitimate Medicare drug plans will not ask for payment over the telephone or the Internet. They must bill for the monthly premium, typically as an automatic withdrawal from the monthly Social Security Check.
If you have a question or concern about Medicare or the drug plan, call 1-800-MEDICARE. If you believe you have been defrauded by this scam, call Medicare or the San Francisco Police Fraud Unit at 553-1521.
Jury Duty Scam
A senior receives a phone call from the county courthouse saying that because she missed jury duty that week, a warrant for her arrest was being issued. The caller says the local judge had given him a list of jury “no-shows” about to be arrested that included the senior’s name, phone number and address (which the scammer probably found in an ordinary phone book). When the senior protests, the caller asks for a Social Security number for confirmation.
It’s yet another identity theft scam that tries to scare people into divulging personal information such as birth dates, social security numbers, and credit-card account numbers. These calls may actually appear on the recipient’s caller ID to be coming from the county courthouse — a technique called “spoofing” which allows scammers to choose any telephone number they want and have it displayed on a recipient’s caller ID.
Authentic jury duty notifications, as well as “ no-show” summons, are almost always delivered by mail. Local, state, and federal judicial officials would never ask for personal information over the phone.
To report an incident of this scam, call Superior Court in or the State Attorney General’s Office at (800) 952-5225
Inheritance Scam
The “inheritance scam” goes like this . . .
A person pretending to be a lawyer or bank employee will contact the targeted victim by letter or e-mail. They claims to have information that a long-lost relative with no other known heirs has died overseas of a heart attack or perished in a car or airplane accident. The con artist will use the same last name of the victim as the last name for this long-lost relative and claim to have gone to a lot of trouble to find a next-of-kin to share millions of dollars of inheritance.
In order to receive the money from the estate, victims are told they must give confidential bank account information so the inheritance money can be wire-transferred directly to their accounts. Victims may also be asked to wire thousands of dollars to the scammer as part of the processing fee or to cover funeral or other expenses of the deceased. The scammers may produce false documents with official-looking seals. Once they receive the victim’s confidential bank account information, they drain the accounts and disappear.
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Scam? Scram!
Consumer Action, a non-profit organization that champions consumer rights, has a pamphlet entitled Just Say NO! To Senior Scams, published in English, Spanish, Chinese, and Vietnamese. |
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You have the right to receive considerate, dignified, and respectful care and treatment regardless of your race, color, national origins, sexual orientation, political affiliation, religion, marital status, sex, age, or handicap.
You have the right to choose service days and times that best meet your needs.
You have the right to choose a home care provider that best meets your needs.
You have to right to be advised of any schedule changes.
You have the right to a timely response by a staff member
You have the right to provide feedback in regards to your services.
If you are not satisfied we have informal and formal processes for grievance.
You have the right to expect the IHSS Consortium will maintain the confidentiality of your records. However, by law the Consortium is required to disclose client information when it pertains to elder or child abuse, domestic violence, sexual harassment, homicidal threats or suicidal intentions. In addition, under the California State law it is permissible for your client services worker to consult with other IHSS Consortium and Human Services Agency staff.
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| Nearly 17% of computer users are seniors — the fastest growing group of Web users, according to the Network of Support for Community Living. The network operates a community-based Web site that provides information and coordinates services for seniors. More... |
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