Margaret Baran has served as Executive Director for 18 years. She holds a Master’s degree in Public Health from the University of California Berkeley and a B.A. in Political Science from Indiana University. Her leadership of the organization and active involvement in citywide efforts to improve IHSS service delivery have resulted in numerous IHSS program changes benefiting clients and Providers. She serves on the steering committees of the Long-Term Care Coordinating Council (Mayor’s policy advisory body), and the Human Services Network (an association of over 110 community-based nonprofit agencies), is a member of the HIV Health Services Planning Council, and is a past President of the Coalition of Agencies Serving the Elderly (CASE). At the Consortium, she oversees all operations, develops strategic relationships, and supervises the Deputy Director, Director of Programs, and TAPCA Program Director.
Mark Burns joined the Consortium in April of 2012 and is responsible for finance, administration, operations, human resources, information technology and business development. Prior to joining the Consortium, Mark was Deputy Director at the Center for Independent Living in Berkeley. He has an extensive background in both for- and non-profit sectors, having been Executive Director at San Francisco-based Under One Roof, COO at PCCI, and a founder/partner at OffRoad Capital. Earlier in his career, Mark held various positions heading up the development of technology-based business lines for Charles Schwab, JP Morgan Chase, Citibank, Tribune Media and United Feature Syndicate. Mark is also involved in the non-profit community with several years of board and peer service. He holds a BA from Yale University.
Director of Programs
Stephanie Coram oversees IHSS service delivery by developing service delivery policies and processes, overseeing their implementation and ensuring agency adherence to objectives, quality standards, and contract requirements. She structures teams, business processes, supervisory relationships, communication mechanisms and external relationships to carry out these roles. Stephanie has worked in the field of social welfare for seventeen years and has a Master’s degree in Social Welfare from the University of California at Berkeley.
TAPCA Program Director
Matthew Verscheure is responsible for the development and implementation of the Training Academy for Personal Caregivers and Assistants (TAPCA), supervising training and support staff. He has over 25 years’ experience in organizations supporting the elderly and people with disabilities. Matt has worked in multiple capacities in both residential and day support programs, with extensive experience in program operations, outcome development, staff training and development, strategic planning, and organizational goal monitoring. He holds a Master of Science in Human Service Administration from National-Louis University, Wheeling, Illinois.
Business Development Director
Juliana Terheyden is responsible for developing strategic partnerships and implementing new business opportunities for the agency. Juliana’s career has combined her passion for helping social services organizations achieve their missions with her love of strategy and investments. Prior to joining the Consortium, she was as a senior consultant at Cambridge Associates, where she provided strategic investment advice to the boards and senior management of endowed nonprofit institutions. She has also served as Program Manager for Rotaplast International, a San Francisco-based nonprofit which provides free reconstructive surgery for children in developing countries, and worked in equity research at investment bank Thomas Weisel Partners. Juliana holds a BA from Stanford and an MBA from the Haas School of Business at UC Berkeley.
Nenita Sayson has been the Consortium’s Accounting Manager since 1994. She holds a B.S. degree in Business Administration from Western Institute of Technology, Iloilo City, Philippines, where she also earned her CPA. Her assistants are Mary Chiu and Coco Cheng. Together, Nenita, Coco, and Mary are responsible for day-to-day financial operations, reporting and payroll processing.
Human Resources Manager
Glorieta Robinson is responsible for developing, implementing and coordinating policies and programs encompassing all aspects of HR including: recruiting and hiring, compensation, benefits, training, employee relations, union relations, and supervision of the HR staff. Prior to the Consortium, Glorieta ran her own HR Consulting business, serving both for- and non-profits in all areas of HR management and organizational development. She spent several years as HR Director for Consolidated CM in Oakland and has held senior recruiting and HR positions with TriNet and Clorox. Glorieta holds an MS in HR Management from Golden Gate University and a BS in Business Administration from the University of Phoenix, where she is currently a faculty member.
Client Services Managers
Josh Martin and Colleen Callinan train, supervise, coordinate and evaluate the work of client services workers, oversee assessment and treatment plan development, review client caseloads, match new clients with client services staff, and work with the Department of Aging and Adult Services and other organizations to ensure quality services are provided. Josh has worked as a residential counselor and director in the field of mental health and developmental disabilities in California, Nevada, and Alaska. He holds a BA in Psychology from Sonoma State University and an MSW from San Francisco State University with a concentration in Administration and Planning. Colleen has served as a case manager for the Consortium for five years and previously served as a residential counselor and case manager in Minnesota and Rhode Island, with populations ranging from at-risk youth to adults and seniors with mental illness. She holds BA in Sociology from North Dakota State University.
Service Delivery Manager
Perry Vermilyea and Veronika Cole train, supervise, coordinate and evaluate the work of Service Delivery Supervisors, monitoring Provider caseloads, client services and schedules, and Provider training needs. They work with the Client Services Managers to manage the effectiveness of service delivery/client supervisor teams. Perry has a Bachelor of Arts in Women’s Studies from the University of California at Santa Cruz. He has more than 27 years of non-profit experience working with at-risk teens and persons with developmental disabilities. Veronika has more than 19 years of experience in non-profit programming serving low-income children, youth and families in San Francisco and beyond. She holds a Master’s degree in Non-Profit Administration from the University of San Francisco and a Bachelor of Arts in Sociology from the University of California Santa Cruz.
TAPCA Program Manager—Workforce Development
Rhina Restrepo manages the administration, scheduling, enrollment, and documentation of all TAPCA course activities, providing supervision to TAPCA administrative support staff. She also manages and implements TAPCA’s Contract Employment Track (CET) and related on-line provider registry. Rhina brings more than two years’ experience in a variety of settings, serving as a marketing and communications intern and as a health educator working with people of diverse cultural backgrounds. Prior to joining the TAPCA, Rhina received a Master’s degree in Global Affairs and Management from Thunderbird School of Global Management in Glendale, AZ.
Business Data Analyst
Michelle Devaurs works across the agency to enhance the overall ability to capture, analyze and report on the agency’s systems data. She has over 14 years of experience as a technical analyst and IT engineer at Hewlett-Packard. She has also worked as an electronics technician at MUNI and Lawrence Berkeley Lab. She holds a BS in Computer Science from San Francisco State University.
Manager of Online Services
Peter O'Connell is responsible for the Consortium’s expansion into online service delivery. His primary focus is TAPcare, an online private pay exchange where clients can quickly and easily find qualified personal care assistants to meet their needs. Peter’s career has focused on integrating persons with disability into the business world and bringing business solutions to problems within the disability community. Prior to joining the Consortium, he was the Program Manager for Employment Services at the Center for Independent Living, Inc. He was responsible for designing, marketing and managing the Center’s new Employment Academy program. Peter holds a BA from UC Berkeley and an MBA from San Francisco State University.
Facilities and IT Coordinator
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Randy Fletcher handles office management, IT/telephony-related matters, outside vendor relationships, and general facilities functions. He has over 20 years of facilities and security management experience, most recently with Sun Microsystems. In addition, he has owned and managed several Bay Area businesses, served as a German linguist in the U.S. Army, and lived in Nepal, Brazil, and Germany. He has a deep interest in literature, culture, and social issues.