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  Cold & Flu  
     
  Colds are almost impossible to avoid, but here are a few tips to reduce your risk:
»  Avoid close contact with people who have a cold, especially during the first three days, when they are most contagious.
»  Wash your hands frequently.
»  Keep your fingers away from your eyes, nose and mouth.

The flu is a respiratory illness caused by a vrius that is constantly changing. A flu shot is your best defense against the wily virus.
»  The optimal time to receive the flu shot is from early October to mid-November.
»  Flu activity in the U.S. generally peaks between late December and early March.
»  The flu vaccine is strongly recommended for individuals with a compromised immune status, adults over 50, and pregnant women who will be in their second or third trimester during flu season.
 
     
   
Home Care Provider Tips & Tools
 
cleaning tools
 

Homemade Cleaning Solutions

Ever wonder what people did before there were commercial cleaning products? At times, clients do not have the necessary supplies to do the cleaning tasks required. So here are some tricks of the trade:

Baking SodaBaking Soda:
Baking soda (sodium bicarbonate) is a great all-purpose cleaner and deodorizer. It has enough grit to scour counters and sinks — and even to brush your teeth! For general cleaning, dissolve five tablespoons of baking soda in a quart of warm water. You can also make a paste to clean porcelain or metal bath fixtures. Water rings on wood furniture? Mix it with toothpaste and apply elbow grease. Kitchen odors? Pop open a box and let the baking soda sit. Stinky food in the refrigerator? Sprinkle some soda on a damp sponge. Smelly garbage? Dust the garbage pail with baking soda. For more ideas, click here.

vinegar bottleVinegar:
White vinegar is another natural cleanser — and it’s also a disinfectant. It contains acetic acid, which breaks down dirt and grime and kills bacteria, mold and germs. To create a cleaning solution, mix one part water with one part vinegar. In the kitchen, use it to clean floors, cabinets, countertops, sinks, and appliances. Or mix three parts water with one part vinegar to clean glass. In the bathroom, it’s great for removing soap scum and water stains in sinks. Stubborn toilet rings? Pour straight vinegar into the bowl and allow it to set before scrubbing. Vinegar has a pungent odor, but the smell disappears as soon as it dries. And it’s nontoxic! For more info, click here.

lemonLemon:
If you have lemons, make lemonade — or a cleaning solution. Lemon’s acidic juice is a natural degreaser that can dissolve soap scum and hard water deposits. For dishwashing, halve a lemon and sprinkle with baking soda. To eradicate garbage odors, dump leftover lemon (or orange) peels into your trash can or garbage disposal. To polish furniture, mix one-part lemon juice with two-parts olive oil. To clean brass and copper, mix lemon juice and enough baking soda to make a paste. For more hints, click here.

Mix & Match:
Clogged drains? Pour 1/2 cup of baking soda and ½ cup of vinegar down the drain. Let stand for a few minutes, then flush with boiling water. Out of scouring cleaner? Combine ¼ cup baking soda with 1 tablespoon liquid detergent and a dab of white vinegar.

 
     
   
Keys to Success

 

Keys to communicating with clients:

 Act in a responsible manner.
 Be on time.
 Always ask how they would like the task done.
 Repeat back to the client what they said to you. This allows you to confirm what you heard is what the client said.
 Never argue with a client.
 Never raise your voice to a client.
 Be sincere.
 Be respectful.
 “Deeds, not words.”

Keys to providing customer service:

 Be polite regardless of the situation.
 Smile and focus on being positive.
 Be sincere.
 Never raise your voice.
 Never use profanity or negative language.
 Never allow a situation to escalate into a confrontation.
 Be willing to apologize even if you feel you did nothing wrong.
 Be willing to do what is asked as a method to resolve the situation.
 Focus on providing quality care and service.
 Always conduct yourself in a professional manner.

 
 
 
 
             
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